At ArmanDigital Ltd, we aim to provide quality digital products and services. This Refund & Cancellation Policy explains how refunds and cancellations are handled when you purchase from ArmanDigital.
1. Digital Products
Due to the nature of digital products, purchases are generally non-refundable once the product has been delivered, downloaded, or accessed, except where required by applicable law.
If you experience a genuine technical problem that prevents you from accessing a purchased digital product, please contact us so we can review the issue and, where appropriate, provide a replacement or access to the product.
2. Digital Services
For services, cancellation and refund terms may depend on the nature and stage of the project.
If work has already started, any refund will be considered based on the work completed, resources committed, and applicable agreement with the customer.
Where a project has not yet started, a cancellation request may be eligible for a refund, subject to any applicable payment processing fees or agreed terms.
3. Service Cancellation
Customers may request cancellation by contacting ArmanDigital as soon as possible.
Once work has commenced, cancellation may not result in a full refund because time, resources, and work may already have been committed to the project.
Any applicable cancellation terms agreed separately with the customer will take precedence.
4. Non-Delivery or Technical Issues
If you do not receive a purchased digital product or experience a significant technical issue that prevents you from accessing a service or product, please contact us.
We will review the situation and take reasonable steps to resolve the issue.
5. How to Request a Refund
To request a refund or cancellation, contact us through ArmanDigital.com and provide:
- Your name
- Email address used for the purchase
- Order or transaction details
- Product or service purchased
- Reason for the request
We may request additional information where necessary to review your request.
6. Refund Processing
If a refund is approved, it will normally be processed through the original payment method used for the purchase.
The time required for the refund to appear in your account may depend on the payment provider or financial institution.
7. Exceptions
Nothing in this policy limits or excludes any consumer rights or legal protections that cannot legally be excluded under applicable law.
8. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
9. Contact Us
For refund or cancellation requests, please contact ArmanDigital Ltd through ArmanDigital.com.
ArmanDigital Ltd
Company Registration No.: 17450428
Office 21146
182–184 High Street North
East Ham, London
E6 2JA
United Kingdom